Pending or failed top-up
It may take a few minutes with the provider. If it stays failed, balance is adjusted per system rules; write us with the receipt.
Support
Support email
rapheliteevariste@raphaelsmartmultiservicesllc.com
Website
https://recargasvantix.com
Operating company
Raphael Smart Multi Services LLC
Before you write us
- Have your receipt number (for example
#RV...), date, and destination phone ready. - Include country and carrier (Claro DR, Viva, Digicel, etc.).
- If you paid by card, include the email used at checkout.
Common topics
Agent access
Login, balance, or approval issues: include the registered email.
Privacy
Personal data requests: also see our Privacy Policy.
You can also start a top-up in the public checkout.