Privacy Policy
This Policy describes how RecargaVantix (“we”), operated by Raphael Smart Multi Services LLC, collects, uses, and protects information when you use recargasvantix.com, our web portals, and our mobile app.
1. Data we collect
- Account: name, email, password (stored hashed/encrypted), and role (customer, agent, admin).
- Top-ups: destination phone number, country, carrier, amount, and transaction status.
- Payments: payment data processed by Stripe or other processors; we do not store full card numbers on our servers.
- Support: messages you send by email or help channels.
- Technical: usage logs, approximate IP, device type, and language, for security and operations.
2. How we use information
- Process top-ups and show receipts / history.
- Manage balances, commissions, and agent access.
- Prevent fraud, abuse, and security failures.
- Provide customer support and meet legal obligations.
- Improve the service and platform stability.
3. Providers
We share data only with providers needed to operate the service (payment processing, carrier top-up delivery, hosting, transactional email). We do not sell your personal information.
4. Retention
We keep transaction and account records as long as needed to operate the business, resolve disputes, prevent fraud, and meet accounting or legal requirements.
5. Security
We apply reasonable technical and organizational measures (including authentication, access controls, and encryption in transit). No system is 100% risk-free.
6. Your rights
Depending on your jurisdiction, you may request access, correction, or deletion of certain personal data. Email rapheliteevariste@raphaelsmartmultiservicesllc.com.
7. Children
The service is not directed to children under 13 (or the applicable minimum age). If you believe a child gave us data, contact us to delete it.
8. Changes
We may update this Policy. We will publish the current version on this page with the update date.
9. Contact
RecargaVantix · Raphael Smart Multi Services LLC
Web: https://recargasvantix.com
Email: rapheliteevariste@raphaelsmartmultiservicesllc.com